Support

We're happy to help. Email us and we'll get back to you as soon as we can.

Common questions

What is a look?

One live try-on of up to 15 seconds, counted from when the try-on picture first appears. If a try-on can't connect or stops in the first 3 seconds because of a problem, the look is returned automatically.

I bought looks but don't see them

Looks usually arrive within a few seconds. Open Your account to refresh your balance. If they still haven't arrived, tap Restore purchases on the same screen, then email us if needed.

How do I cancel TryCam Plus?

In TryCam, open Your account → Manage subscription, or go to your iPhone's Settings → your name → Subscriptions. Cancel at least 24 hours before the period ends to avoid the next charge.

How do I get a refund?

Purchases are made through Apple, so refunds are handled by Apple at reportaproblem.apple.com.

I got a new iPhone

Install TryCam and sign in with the same Apple Account in Your account. Your looks and subscription come with you. Saved looks are stored on your old phone, so share or save the ones you want to keep first.

How do I delete my account?

Open Your account → Delete account. This deletes your account and records from our servers. See the Privacy Policy for details.